Privacy policy

Cookie Policy for High Performance Change

1) Scope of this Privacy Notice

This Privacy Notice aims at informing website visitors and stakeholders with whom we engage about how we process their personal data. We are committed to processing personal data responsibly, securely and proportionally throughout our business.

2) Who we are

High Performance Change Ltd (“we” or “us”) is a UK limited liability Company. We are registered in England and Wales under company number 11475916 and have our registered office at 6th Floor, King’s House, 9-10 Haymarket, London SW1Y 4BP. If you have any queries in relation to this or any other High Performance Change privacy notices, please refer to the ‘contact us’ section at the end of this notice.

3) How we collect your personal data

We collect personal data both directly and indirectly from individuals. We obtain personal data directly from individuals in a variety of ways, including, but not limited to, when:

Subscribing to our newsletter/s
Registering to attend meetings and events we host and during your attendance at such events
Visiting our offices
Establishing a business relationship
Performing professional services pursuant to a contract
Participating in a form or survey for the purpose of a proposal and/ or tender writing that we perform either independently or in collaboration with you

We obtain personal data indirectly about individuals from a variety of sources, including:

Our business partners
Our clients
Public and open data sources, such as public registers (e.g., Companies House), news articles and internet searches
Social and professional networking sites (e.g. LinkedIn)

4) The bases for processing your personal data

We process personal data on the following lawful bases:

Consent – When you consent to the processing of your personal data for example, when you sign up to receiving our newsletter
Contract – When processing is necessary for the performance of a contract with you or, to take steps at your request prior to entering into a contract
Legal obligation – When necessary to meet any legal obligation requiring us to do so
Legitimate interest – When it is necessary for us to achieve the following legitimate interests, including:
- Enhancing our research and consulting service delivery for clients; and
- Undertaking direct marketing and providing insights and speciality knowledge we believe is welcomed by our clients, research partners, subscribers and individuals who have interacted with us

5) What we do with your personal data

We process your personal data for purposes including:

Providing High Performance Change’s services and collaborating across projects
Promoting our professional services, including research, consulting and product development, to existing clients and, with their prior consent, to prospective clients
Administering and facilitating attendance at events and webinars
Administering, maintaining and ensuring the security of our information systems, applications and websites
Processing online requests or queries, including responding to communications from individuals, or requests for proposals and quotations
Complying with legal and regulatory obligations

6) How we secure your personal data when we process it

We implement and enforce technical and organisational security policies and procedures to protect personal data (including sensitive personal data) from loss, misuse, alteration or destruction. Individuals with access to personal data are required to maintain the confidentiality of such information. We install and regularly update all security and anti-virus software on our systems.

7) Do we share personal data with third parties?

We occasionally share personal data with trusted third parties to help us deliver efficient and quality services. When we do so and where required, we ensure that recipients are contractually bound to safeguard the data we entrust to them before we share the data. We engage with the following categories of recipients:

Third party suppliers who provide us with software and IT services
Financial accounting services
Our professional advisers, including lawyers, auditors and insurers
Payment service providers
Marketing service providers
Law enforcement or other government and regulatory agencies (e.g., HMRC) or to other third parties as required by, and in accordance with applicable law or regulation
Third parties that assist High Performance Change in carrying out its functions

It is our policy to only use third-party processors that are bound to maintain appropriate levels of data protection, security and confidentiality, and that comply with any applicable legal requirements for transferring personal data outside the UK and/or EEA/EU.

8) Do we transfer your personal data outside the European Economic Area?

It is our preference to process personal data within the UK and EEA whenever possible. However, in some cases, third country transfers outside the UK and EEA may occur. In such a case, where a country does not have an adequacy decision, High Performance Change generally applies appropriate safeguards through the implementation of Standard Contractual Clauses (SCCs).

9) Do we use cookies?

Our websites use cookies. To learn more, please refer to our cookie policy.

10) Your data protection rights

Data protection legislation gives you certain rights over your personal data. Rights are not absolute and whether you can exercise them will depend upon why we are processing your personal data. These rights are outlined below:

Right to withdraw consent: If you have previously given your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent
Right of access: You can ask us to verify whether we are processing personal data about you, and if so, to have access to a copy of such data
Right to rectification: You can ask us to correct our records if you believe they contain incorrect or incomplete information about you. Please keep us updated about any changes regarding your personal data during your relationship with us. In certain circumstances High Performance Change can refuse a request for rectification
Right to erasure: You can ask us to erase your personal data after you withdraw your consent to processing or when we no longer need it for the purpose it was originally collected. The right to erasure is not an absolute right and only applies in certain circumstances
Right to restriction of processing: You can ask us to temporarily restrict our processing of your personal data in certain cases
Right to data portability: In some circumstances, you can ask us to transmit your personal data (in a structured, commonly used, and machine-readable format) directly to another company. The right only applies to information you have provided to us, and under specific lawful bases
Right to object: You can object to our processing of your personal data justified by our or a third party’s legitimate interests, on grounds relating to your situation. This right is not absolute, and we may keep processing your data if we can prove compelling legitimate grounds for doing so
Right not to be subject to a decision based solely on automated processing: Where we use automated decision making, we will only do so in compliance with the law and we will ensure there is an opportunity for you to seek human intervention

If you wish to exercise your rights, please refer to the contact us section at the end of this document. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information, or to exercise any of your other rights. This helps us to ensure that personal data is not disclosed to any person who has no right to receive it. No fee is required to make an initial request unless your request is clearly unfounded or excessive. If you are not satisfied with the way that we have handled your request or if you wish to make a complaint about how we have processed your personal data, you can contact the UK Information Commissioner’s Office.

The ICO’s Address is:
Information Commissioner’s Office
Wycliffe house
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number : 0303 123 1113

Cookie Policy for High Performance Change

What Are Cookies?

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g., a computer or smartphone) when you access a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions. Most browsers support Cookies, but you can set your preferences to decline them and delete them whenever you like. Cookies allow our site to remember your preferences and play an important role in making the site work better for you. To some extent, cookies can be seen as providing a “memory” for the website, enabling it to recognise a user and respond appropriately.

We use Cookies to manage functionality on our website and to provide usage insights to help us improve our service for our users. Where a cookie is not strictly necessary, we give you the opportunity to opt-out of its usage. We do not use cookies to track your behaviour once you have left our website, and the data from cookies will not be passed on to or used by any commercial enterprise that is not operating under our instruction, and only process data as laid out in this policy.

How We Use Cookies

A visit to our website may generate “first-party” cookies and “third-party” cookies. Third-party cookies are only generated with your agreement. We use third-party cookies to provide enhanced site functionality such as embedded video content.

We use the following cookies and similar technologies:

Strictly necessary cookies. These cookies are essential for the operation of our website and online tools or services. They include, for example, cookies that enable you to log into private areas of our website
Performance/statistics cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. We have configured our analytics solution to preserve our visitor’s privacy, such as for example – anonymising IP addresses. All information these cookies collect is aggregated and therefore anonymous. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functional cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences, for example your username, language or text size. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

The following explains the cookies we use and why we use them.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

Surveys related cookies: From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Site performance and user experience: This site is built using ProcessWire. ProcessWire generates cookies for two reasons: to recognise site visitors and save users’ login credentials for future visits, and to store identifying information when users leave comments.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site:

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page
This site uses ProcessWire cookies to help determine is a site visitor is logged in
This site uses reCAPCHA cookies to ensure that we can determine whether a user is an actual user or a bot

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information, you can contact us via email are info@highperformancechange.com.